Policies/FAQ
Return Policy
At Envived, we aim to ensure you love your jewelry. If you need to make a return, here is what you need to know:
- Store Credit Only: Returns are accepted for store credit within 14 days of receiving your order. This deadline is strict, and we cannot accept returns beyond this time frame.
- Condition of Returned Items: Items must be:
- Unworn and their in their original condition.
- Returned in their original packaging.
- Shipping Costs:
- Return shipping costs are the responsibility of the buyer.
- Damaged Returns: Items returned damaged will not qualify for store credit.
Shipping
- All items are shipped within 1-2 business days from the order date via USPS. Lost packages/stolen goods should be taken up with USPS customer service at 1-800-275-8777
Damaged Jewelry
- If an item arrives damaged, please contact shopenvived@gmail.com or message us on instagram @shop.envived within a 24 hour window.
Wholesale
- For more information about wholesale or wholesale inquiries, please email shopenvived@gmail.com